Skip to content
material-symbols-light_pan-tool-outline

Submit your fault report here

We usually respond within 24 hours and provide continuous updates via email/SMS during the process. The more information we receive, the faster we can assist.

Is your matter urgent? Below you will find the appropriate information.

Non-urgent matters can include, for example, a broken lock on an interior door, lighting that doesn’t work, or a loose door handle.

To report a non-urgent issue, please fill out our fault report form.

Urgent matters can include, for example, a water leak, power outage, or hazards that could lead to personal injury.

To report an urgent issue, please follow the instructions on the page for your location. You can find the link to this page above.